Refund & Cancellation Policy
Our Commitment to Our Customers
At Luxurious Mobile Houses, we want every customer to understand the purchase process before completing a transaction.
Because tiny homes are large, high-value products that may require transportation and preparation, cancellation and refund terms can differ from ordinary retail purchases.
Please review this policy carefully before completing your purchase.
Before Purchase
We encourage customers to carefully review:
Product specifications
Dimensions
Layout
Features
Appliances
Utilities
Construction details
Delivery requirements
Placement requirements
Purchase price
Any applicable additional costs
Customers may contact us with questions before completing a purchase.
Deposits
If a deposit is required to reserve or purchase a tiny home, the terms of that deposit will be communicated before payment.
Depending on the purchase agreement, deposits may be non-refundable once the home has been reserved, prepared, customized, or scheduled for delivery.
Please review your purchase agreement before submitting a deposit.
Cancellations
Cancellation requests should be submitted as soon as possible.
Whether a cancellation qualifies for a refund depends on the stage of the transaction, the terms of the purchase agreement, whether delivery has been scheduled, and whether customization or other services have already been performed.
Refunds
Approved refunds will be processed according to the applicable purchase agreement and payment method.
Processing times may vary depending on the payment provider or financial institution.
Any applicable non-refundable fees, transportation costs, customization charges, or other agreed expenses may be deducted where permitted by the purchase agreement and applicable law.
Damaged or Incorrect Products
If you believe your tiny home has arrived with significant damage or does not match the agreed purchase specifications, contact us promptly.
Please provide photographs, videos, and a detailed description of the issue so we can review the matter and determine the appropriate solution.
Delivery Issues
Transportation and delivery can involve circumstances outside our direct control, including:
Weather
Road conditions
Traffic
Transportation restrictions
Mechanical issues
Permitting requirements
Property access problems
If a delivery is delayed, we will work to communicate available information and determine the appropriate next steps.
Customer-Caused Delays
Additional costs may apply when delivery cannot be completed because the destination is not prepared or accessible.
Examples may include:
Insufficient access
Blocked driveway
Inadequate clearance
Unprepared placement area
Missing permits
Utility preparation delays
Customers are responsible for ensuring that their property is ready for delivery.
Custom Orders
Custom-built or customized homes may have different cancellation and refund terms because materials, labor, and construction may have already been committed.
Specific terms will be communicated before a custom order is finalized.
How to Request a Refund or Cancellation
Contact us with:
Your full name
Order or purchase information
Date of purchase
Tiny home purchased
Reason for the request
Relevant photographs or documentation, if applicable
We will review the request and respond with the next steps.
Shipping & Delivery Policy
Delivery of Your Tiny Home
Tiny homes require specialized transportation, and delivery arrangements vary depending on the home and destination.
Before purchase, customers should confirm the delivery requirements and any applicable costs.
Delivery Availability
Delivery may be available depending on:
Home type
Home dimensions
Home weight
Destination
Transportation route
Property access
Local requirements
Not every home can be delivered to every location.
Delivery Costs
Delivery charges may depend on distance, transportation requirements, route conditions, equipment, and other factors.
Unless specifically stated otherwise, delivery is not automatically included in the advertised purchase price.
Any applicable delivery costs should be confirmed before purchase.
Delivery Timeframes
Delivery timeframes can vary.
Factors that may affect delivery include:
Transportation scheduling
Weather
Road conditions
Permits
Route restrictions
Property readiness
Transportation availability
We will provide available delivery information and communicate significant changes when possible.
Preparing for Delivery
Customers should ensure that the delivery location is ready before transportation begins.
The customer may be responsible for:
Property access
Driveway preparation
Clearance
Placement area
Foundation or supports
Utility connections
Permits
Zoning requirements
Delivery Inspection
Customers should inspect the home upon delivery when possible.
If you notice significant damage or an issue that appears to have occurred during transportation, document the condition with photographs and contact us promptly.
After Delivery
Depending on the home, additional work may be required after delivery, including:
Leveling
Utility connections
Plumbing
Electrical connection
Septic connection
Foundation or support installation
Final site work
These services are not automatically included unless specifically stated in the purchase agreement.
Important Notice
Tiny home laws and requirements differ between locations.
Customers are responsible for confirming that their intended use and placement of the home comply with applicable laws, regulations, zoning requirements, permits, community rules, and utility requirements.
Luxurious Mobile Houses does not guarantee approval for placement or occupancy at a particular property.
Contact Us
For questions about refunds, cancellations, shipping, or delivery, please contact:
Luxurious Mobile Houses
